Contact Us

We'd love to hear from you! Whether you have a question about your order, need help with a product, or just want to share feedback — our team is here to help.

Get in Touch

Email Support
For any questions or concerns, please email us at:
📧shop@rohorse.com

Whatsapp: +86-18818681852

• Facebook: @Sinny Liang
• Instagram: @Sinny_Liang
• X(Twitter): @SinnyLiang

We typically respond within 1–2 business days.

Order Related Inquiries

To help us assist you faster, please include the following information when contacting us about an order:

• Your order number (e.g., #12345)

• The email address used at checkout

• A brief description of your issue

Business Hours

Monday – Friday: 9:00 AM – 6:00 PM (China Zone)
Saturday – Sunday: Closed

Emails sent outside of business hours will be answered on the next business day.

Frequently Asked Questions (FAQ)

Before contacting us, you may find your answer here:

• How long does shipping take?
  Order processing: 2–5 business days. Shipping time: 12–30 business days.

• How do I return an item?
  Please review our Return and Refund Policy. Approved refunds are processed within 7 business days.

• Can I change or cancel my order?
  Please contact us as soon as possible. Once an order has been processed, changes may not be possible.

Mailing Address for Returns

If you need to send returns or written correspondence:

ROHORSE
No. D21A , Xichengfenghe, Xixiang ,Bao'an
Shenzhen City , 518000
Guangdong, China

Please contact us before sending any returns to obtain a return authorization.

Or

BLUE STAR TRADING LIMITED
RM C, 6/F, WORLD TRUST TOWER
50 STANLEY STREET, CENTRAL
HONG KONG

We look forward to assisting you!