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Return & Refund Policy

Return Conditions
Returns are accepted only if the product meets our return criteria (e.g., damaged, defective, or incorrect item received). Customers must contact us within 7 days of delivery to request a return. Items must be unused, in original packaging, and with proof of purchase.

Refund Processing Timeline
Once your returned item is received and inspected, we will process your refund within 7 business days.

Refund Arrival Time
After the refund is processed, the actual time for the funds to appear in your account is typically 7 business days. Please note that the exact arrival time may vary depending on your bank or payment provider.

Summary

  • Return request review: within 3–5 business days after we receive the returned item

  • Refund processing time: 7 business days (after approval)

  • Refund arrival time: approximately 7 business days (depending on your financial institution)

Contact Us
For return requests or questions, please contact us at shop@rohorse.com